Community Resource Services
Serving the Residents of Avon and Avon Lake
About Our Organization
Welcome to Avon/Avon Lake Community Recource Services Directions to Our Office Special Events

Community Resource Services was founded in 1988 by a small group of concerned volunteers who wanted to address the growing need among community residents for health and welfare assistance. They recognized a trend involving many families facing difficult financial situations for the first time in their lives, but who were not necessarily eligible for government programs. There was no other agency in the area equipped to handle this segment of the population, and CRS set out to fill that gap.

Since then, CRS has remained the primary social service agency in Avon and Avon Lake, consistently providing assistance to the economically disadvantaged. With the driving principle being “People Helping People,” CRS has been able to put those words into action over 30,000 times since its establishment. The agency has grown from one part-time director to its current staff, which includes a full-time executive director and four part-time client service coordinators.

In response to increasing demands on the food pantry, CRS became a member agency of the Second Harvest Food Bank of North Central Ohio in 2008. Founded in 1982, Second Harvest is the largest regional hunger-relief organization, with a network of more than 110 member agencies serving Crawford, Erie, Huron and Lorain Counties. Second Harvest secures and distributes nearly 5.5 million pounds of donated food and grocery products annually; and supports approximately 155 programs, including food pantries, soup kitchens, emergency shelters, after-school programs and a Kids Café.

CRS also serves as a Salvation Army Service Unit, which enables the agency to provide additional assistance for those in need in the form of direct aid. As part of this affiliation, CRS provides volunteers for the annual holiday Kettle Collection program, and distributes a portion of the money collected.

Mission: Community Resource Services is a responsive, community-based organization whose mission is to diminish the effects of poverty in Avon and Avon Lake. We provide basic needs assistance and individualized resource and referral services in a compassionate and confidential manner.

Vision: We believe in a community where every resident is free from poverty.


Joseph C. Adams, President
John M. Alten, Vice President
Nathan G. Honold, Treasurer
Leslie A. Hebert, Secretary

Tricia Alberini
Tammy Bertrand
Robert C. Dills
Alicia Goodelle
Denise Jakubovic Klingler
Kathy L. Moore
Sherry Odle
John T. Shook
David L. Stonecipher
James A. Strauss
Suzannah C. Valdivia

Catherine McNaghten, Avon Lake, Youth Representative
Madison Weiss, Avon, Youth Representative

Susan Poole, Executive Director

To email any one of our staff members directly, please click on the links below:
Susan Poole—Executive Director
Melissa Bubolz—Client Services Coordinator & Grants Administrator
Kris Greene—Client Services Coordinator & Volunteer Coordinator
Pam Ohradzansky—Client Services Coordinator & Special Events Coordinator
Peggy Thorpe—Client Services Coordinator

Regular hours are Monday through Friday 10:00 AM to 2:00 PM
Other hours by appointment
Messages can be left on our 24-hour/7 days a week voicemail.
The office is closed on the following holidays:
New Year’s Day
Martin Luther King Day
Presidents’ Day
Memorial Day
Fourth of July
Labor Day
Thanksgiving & the Friday after Thanksgiving
Christmas Eve
Christmas Day

Although clients qualify for services if they are at or below 175% of the Federal Poverty Income Guidelines (FPIG), CRS has adopted additional guidelines to permit financial assistance to families dealing with major illness or loss of 50% of the family income. This has allowed CRS to serve more families in the community, including those who may not qualify for state or federal assistance but are faced with times of economic crisis.

Household Size Income Guidelines (adopted January, 2016)
1 $20,790
2 $28,035
3 $35,280
4 $42,525
5 $49,770
6 $57,015
7 $64,278
8 $71,558
For each additional person add $7,280